Cookie policy

A cookie is a small text file that a website asks your browser to keep. It lets the site remember something between pages or visits, such as a choice you made. Similar tools, such as local storage and tracking pixels, work in much the same way, so when this page says cookies it means all of them.

Some cookies are needed for a page to work at all. Others record how a site is used, or come from another company whose map or video has been placed on the page. UK rules treat these differently, which is why the sections below take them one at a time.

The pages you read here, including the service guides, town pages and answers, are built to load without storing anything about you. Opening a page, using the menu, reading a guide or sending the enquiry form does not need a tracking cookie.

Where the site does remember something, it is a small setting that makes the page behave as you asked, for example whether a panel is open. These settings are not used to identify you or to follow you to other websites, and they expire when you close the browser or after a short time.

Under the Privacy and Electronic Communications Regulations, the strictly necessary kind does not need your consent. We still list it here so you can see everything in one place.

Two parts of the site come from other companies, and each sits behind a click so that nothing is sent to them while you simply read.

• Google Business Profile map. On the contact page you will find a placeholder where the map would be. Google sets its own cookies once the map loads, so we hold it back until you choose to open it. If you never click, Google receives nothing from this page.
• Video. Where a video appears, it is a still image with a play button. Pressing play loads the player from YouTube's privacy-enhanced address, which is designed not to store cookies until you start the video.

The area maps showing how far we travel from Crawley use OpenStreetMap tiles and do not set cookies of their own. Your browser does ask OpenStreetMap's servers for the map squares, which means your internet address is visible to them in the ordinary way for any web request.

Once you click and a third party loads, its own cookie and privacy policy applies. We have no control over what it stores, so read it if you want the detail. You can choose not to click and use the phone number or the enquiry form instead.

This website does not use analytics or tracking cookies. We do not run Google Analytics or any other tool that counts your visits, follows how you move around the site or records which buttons you press, and there are no advertising or social media tracking pixels on any page.

To see how the site appears in Google search results we use Google Search Console. It reports on searches that happen on Google itself, such as which pages were shown and how often they were clicked from Google, using information Google already holds as the search engine. It places no cookies on your device and adds no tracking code to our pages; the only link between the two is a verification record that proves to Google we own the domain.

Because nothing on this site stores information on your device for measurement or advertising, there is no consent banner to accept or reject. If that ever changes, we will update this page and ask for your agreement first, before any such cookie is set.

The WhatsApp button opens the WhatsApp app or web page on your device. From that moment you are using WhatsApp's service under its own terms, and what you send is handled by them as well as by us.

The phone number, 01293 974253, is a normal telephone call and involves no cookie. The enquiry form sends what you type to us so that we can reply. How we look after those details is set out in the privacy policy, and nothing you enter in the form is used to follow you around the web.

Every common browser lets you see the cookies it holds, delete them and block new ones. The menu is usually under Settings, then Privacy. You can clear cookies for this site alone, or for everything, and you can ask the browser to warn you before a site stores one.

Blocking every cookie can stop some third-party content from working. The maps and videos mentioned above may then fail to load, in which case the call button and the form are the quickest way to reach us. Deleting cookies also removes any choices you made on other websites, so you may find yourself signed out of them.

On a phone or tablet the same controls sit in the browser app's settings or in the device's privacy settings. If you use a shared computer, clear the cookies before you leave.

If we add a new tool that stores or reads information on your device, we will update this page before it goes live, and the change will apply from that day.

If you have a question about any of this, ring 01293 974253 or use the enquiry form and mention the cookie policy. The Information Commissioner's Office is the regulator for cookies and personal data in the UK, and you are free to raise a concern with it directly.